Most contract problems do not start with an obscure point of property law. They start because something basic was never properly settled before the purchaser signed. Check the Five Ps: People, Property, Price, Performance and Preconditions.

Collecting a purchaser’s name, mobile number and email address at an open home may seem routine, but that information should not simply become part of an agent’s unrestricted marketing database. Agents need to understand why the information was collected, how it will be used and what happens to it afterwards.

A property selling well above its advertised range does not automatically mean underquoting has occurred. The real question is whether the agency file can explain the advertised price, comparable sales, rejected offers and changes throughout the campaign.